Terms and Conditions
Integrated Gulf Biosystems (IGB) was founded with a mission to bridge the technological gap between global scientific innovation and regional laboratory capabilities. Over the years, we have grown into one of the most trusted partners for bioscience solutions, offering a comprehensive range of instrumentation, software platforms, and laboratory workflows.
Our journey has been defined by continuous learning, strong collaborations with global technology leaders, and a commitment to ensuring that every laboratory—whether academic, clinical, or industrial—has access to world‑class tools and support.
Terms and Conditions for Integrated Gulf Biosystems
These Integrated Gulf Biosystems Service Terms (“Terms”) along with the terms indicated on the quotation govern the Service of Products and the license of software updates by Integrated Gulf Biosystems (hereinafter termed as “IGB”). "Product" means IGB or third -party hardware or consumable that is supported by IGB as described in any quotation or applicable product or service applicable documentation. "Service" means any standard service to support “Products”.
1. PARTIES RESPONSIBILITIES
IGB will perform Service in a professional and workmanlike manner. IGB will make reasonable efforts to deliver Service in accordance with the quotation or any other written document provided and may select qualified and reputable subcontractors to perform Service.
Product must be at current specified revision levels and may require IGB certification, at Customer’s expense, that Product is in good operating condition.
Product relocation may result in additional Service charges, modified service response times and if moved subject to availability.
Customer shall not be permitted to make copies of the said software, engage in sale of the said software, or any other like activity.
Customer must remove products not eligible for Service to enable IGB to perform Service and may incur additional charges for any extra work caused by such reasons.
Service does not cover damage, defects or failures caused by: use of non-IGB recommended or non-OEM media, supplies and other products; site conditions that do not conform to IGB’s specifications; neglect, improper use, fire or water damage, electrical disturbances, transportation, work, or modification by non-IGB employees or subcontractors, or other extraneous causes beyond IGB’s control.
Customer is responsible for maintaining a procedure external to the Product to reconstruct lost or altered Customer files, data or programs, and for having a representative present when IGB provides Service at Customer's site. Customer will notify IGB if Product is being used in an environment that poses a potential health hazard. IGB may require Customer to maintain such Product under IGB’s supervision.
2. ORDERS AND CANCELLATIONS
All orders are subject to acceptance by IGB.
Upon sixty (60) days written notice, Customer may cancel one or more Products from a remedial service agreement and will receive a refund prorated over the term of the Service agreement.
Where, for any reason, the customer cancels the order post order confirmation by the IGB, a re-stocking fee of 20% of the order value is payable by the Customer.
Scheduled Service agreement (such as calibration and preventive maintenance), will be subject to a fee of 10% of service value and the payment for all Service rendered hereunder. Information on Service charges is available upon request. Cancellation of a Service agreement that
Group’s approval.
Upon sixty (60) days written notice, IGB may delete Product no longer included in GBA's Service offering.
3. SHIPMENT, RISK OF LOSS AND ACCEPTANCE
Customer will pay all expenses for return of Product to the IGB’s service center. IGB will pay expenses for return of Product to Customer via IGB’s standard shipping methods.
Risk of loss and damage for tangible deliverables will pass to Customer at the location specified in the quotation or order acknowledgment.
Acceptance of Service will occur upon performance.
Where, for reasons attributable to the Customer, the delivery of materials gets delayed beyond 30 days from the date of confirmation of readiness of materials for delivery by the IGB, a stock holding charge at the rate of 1% for every completed week of delay, subject to a maximum of 10% of the order value, is payable by the Customer.
4. PRICE AND PAYMENT
Prices exclude any applicable sales, value added or similar tax payable by Customer as specified in the quotation.
Payment terms are per the quotation or order acknowledgement and are subject to change if Customer’s financial condition or payment records so warrants. Invoices for Service agreements and activities will be issued in according to the invoicing scheduling as defined in the relevant quotation. Payment needs to be executed in accordance to the payment terms indicated in each quotation. IGB may stop performance if Customer fails to pay any sum due or fails to perform under this or any other IGB’s agreement if, after ten (10) days written notice, the failure has not been cured.
Where, for reasons attributable to the Customer, the installation / training / signoff gets delayed beyond 30 days from the date of last delivery of materials, the IGB is entitled to submit the invoice for contractual milestone attributable to the said installation / training / signoff and get paid without any further delay.
5. WARRANTY
IGB will replace, at no charge, defective parts used in IGB’s repair of Product for ninety (90) days from the date of Service.
IGB warrants that software updates will not fail to execute programming instructions due to defects in materials and workmanship when properly installed and used on hardware designated by IGB. IGB warrants that IGB owned standard software
Group does not warrant that software updates will operate in hardware and software combinations selected by Customer, or meet requirements specified by customer. IGB does not warrant that software updates will be uninterrupted or error free.
IGB Service may use remanufactured parts that are equivalent to new in performance.
The above warranties do not cover defects resulting from improper or inadequate maintenance, installation, repair or calibration performed by Customer or an unauthorized third party; Customer or third party supplied hardware or software, interfacing or supplies; unauthorized modification; improper use or operation outside of the specifications for the Product; abuse, negligence, accident, loss or damage in transit; or improper site preparation.
6. LICENSES
Unless license terms are included with the software updates, software updates licensed under these Terms will be subject to the most current applicable underlying license.
IGB and the relevant OEMs own, and possesses all the licenses, copyrights, trademarks, patents, designs or any other intellectual property rights in the said product/software.
7. LIMITATION OF LIABILITY AND REMEDIES
In no event will IGB, its subcontractors or suppliers be liable for special, incidental, indirect or consequential damages (including downtime costs, loss of data, restoration costs, or lost profits) regardless of whether such claims are based on contract, tort, warranty etc., even if advised of the possibility of such damages. This exclusion is independent of any remedy set forth in these Terms.
The remedies in these Terms are Customer’s sole and exclusive remedies.
8. TERM AND TERMINATION
It is agreed between the parties that strict compliance with the terms and conditions of this agreement is most imperative.
- The parties agree to comply with applicable laws and regulations. IGB may suspend performance, if Customer is found by IGB to be in violation of applicable laws or regulations and/or the said Terms of Sale.
- Service agreement may be terminated immediately upon notice in writing (a) by either party, for cause, unless the other party cures the breach within thirty (30) days of written notice of such breach or (b) by IGB if Customer fails to pay any sums due as specified in Section 4(b) above.
- Any order or Service agreement will terminate automatically if either party is subject to a voluntary or involuntary bankruptcy petition, becomes insolvent, is unable to pay its debts as they become due, ceases to do business as a going concern, makes an offer or assignment or compromise for the benefit of creditors, or there is a substantial cessation of
- appointed for such party’s assets.
- Upon termination in accordance with 9a) or b), Customer will pay IGB for all Service performed and charges and expenses incurred by IGB up to the date of termination. If the sum of such amounts is less than any advance payment received by IGB, IGB will refund the difference within thirty (30) days of receipt of an invoice from Customer. Customer will receive all work in progress for which Customer has paid.
- Provisions herein which by their nature extend beyond the termination of any Service will remain in effect until fulfilled.
9. GENERAL
Customer may not assign or transfer a Service agreement without IGB’s prior written consent, which may be subject to applicable charges and terms. IGB may assign or transfer any of its rights or obligations under these Terms and applicable Service Exhibits upon notice.
IGB will store and use Customer's personal data in accordance with IGB’s Privacy Statement available at https://igbiosystems.com/privacy-policy. IGB will not sell, rent or lease Customer's personal data to others.
The parties agree to comply with applicable laws and regulations. IGB may suspend performance if Customer is in violation of applicable laws or regulations and/or the said Terms of Sale.
Use, distribution or disclosure of Products by the U.S Government is subject to DFARS 227.7202-3 (Rights in Commercial Computer Software), DFARS 252.227-7015 (Technical Data – Commercial Items), and FAR 52.227- 19 (Commercial Computer Software- Restricted Rights).
Disputes arising in connection with these Terms will be governed by the laws of the country where service is invoiced.
Any disputes arising in connection with the sale of the said products, software and/or Services shall be subject to the jurisdiction of Courts where service is invoiced.
To the extent that any provision or a portion of any provision of these Terms is determined to be illegal or unenforceable, the remainder of these Terms will remain in full force and effect.
These Terms and any Service Exhibits attached hereto constitute the entire agreement between IGB and Customer, and supersede any previous communications, representations or agreements between the parties, whether oral or written, regarding transactions hereunder. Customer's additional or different terms and conditions will not apply.
The Integrated Gulf BioSystems LLC consists of following legal entities:
- Integrated Gulf BioSystems LLC
- Integrated Gulf Biosystems WLL
- Integrated Gulf Biosystems LLC Oman
- Intra Globus Biosystems Pvt Ltd
