Service Sales

Service Sales are an integral and important part of every organization. We offer support to customers both before and after they purchase our product or services that help them to have an easy and delightful experience with us. Offering the best customer engagement and delight is the utmost motto of our organization.

With IGB, customers receive better solutions to their Life Science and Clinical Diagnostic Research needs through an extensive network of factory-trained and highly competent service and support teams to promote Customer Satisfaction. We have 20+ years of Service experience.

Products Offered

• Comprehensive Maintenance Contract: End-to-End Preventive Maintenance & Diagnostic repair of your equipment for sustained equipment performance which includes: 1 PM or 2 PM (based on customer choice), Remote Diagnostic support, breakdown visit including spare parts & PM kit.

• Annual Maintenance Contract: End-to-End Preventive Maintenance & Diagnostic repair of your equipment for sustained equipment performance which includes: 1 PM or 2 PM (based on customer choice), Remote Diagnostic support, breakdown visit without spare parts & PM kit.

• Per Incidence Support/Service: Prompt diagnostic and technical support for incident management and resolution by skilled experts. It includes remote diagnostic support and on-site inspection as well as remediation of issues, whichever is necessary and selected by the customer.

• Validation, Commissioning, and Qualification: Provide flexible, consultative services to various Life Science and Clinical Diagnostic Laboratories which need to implement new technologies and applications into their workflow.

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