Multi-Vendor Support Services provide a unified approach to maintaining laboratory equipment sourced from different manufacturers. Instead of managing multiple service providers, IGB offers a single service structure that brings consistency in support, response, and maintenance practices across all systems.
Service Coverage
The service consolidates preventive maintenance, repair support, and service coordination across instruments from various OEMs. It simplifies service management by reducing the need for multiple contracts and support channels.
Technical Capability
IGB supports a wide range of Life science instruments and General lab instruments , including NGS, Liquid Handling instruments, Storage instruments, Method development services for Liquid Handling, Centrifuges and other laboratory instruments. This enables consistent service delivery across different platforms without dependency on individual manufacturers.
Support Approach
All service activities are coordinated through a centralized system, ensuring better visibility, controlled execution, and improved response handling across locations along with indepth KPI review matrices.
Outcome
- Quick response time
- Consistent service experience across systems
- Trained and Qualified engineering experts to provide quality services.
- Reduced administrative complexity
- Improved uptime and operational control
- Simplified management of multi-brand equipment
