Our Comprehensive Maintenance Contract (CMC) is designed to ensure continuous system performance through planned maintenance, timely breakdown support, and full service coverage.
Backed by highly experienced engineering experts, we provide end-to-end maintenance support for life science and laboratory instruments, covering preventive maintenance, repairs, spare parts, and technical support under a single contract.
Scope of Service
- Scheduled preventive maintenance (PM) visits
- Breakdown maintenance and repair support
- Spare parts coverage (as per contract scope)
- Software updates (patches and supported versions)
- Remote diagnostics and technical assistance
- Labor, travel, and service execution
Scheduled Preventive Maintenance
Preventive maintenance is carried out as per a defined schedule aligned with manufacturer recommendations.
- Ensures consistent system performance
- Includes inspection, calibration checks, and functional verification
- Required PM parts for maintenance are covered under the contract as per manufacturer guidelines
This structured approach helps reduce unexpected failures and extend equipment life.
Breakdown & Emergency Support
In case of system failure or performance issues:
- Engineers investigate the root cause of breakdown
- Repairs are carried out to restore system functionality
- Replacement of required parts is included as per contract coverage
Each service intervention is focused on restoring the system to operational condition with minimal downtime.
Software Support & Updates
- Includes support for existing software versions with applicable updates (patches)
- Ensures system compatibility and stability
- Any required hardware changes to support upgrades are managed separately as per agreed scope
